If a technical issue arises during your match, please contact the VML Head Judge Elaine Cao (Oritart#0001) immediately.
In-match issues are resolved in accordance with DIPG §2 at the discretion of the VML Head Judge.
Examples of technical issues include, but are not limited to:
- Unscheduled MTGA downtime
- Game engine behavior believed to be inconsistent with the Comprehensive Rules
- Improperly submitted decks
Judge staff will most likely not rewind issues caused by legal but strategically unfavorable game actions (misclicking the wrong land, accidentally mulliganing a good hand, etc).
A player who disconnects will not receive any lost turns, parts of turns, time, or timeouts. However, disconnections are limited to the current game in progress, and the match may be completed later if necessary. See DIPG §2.5.
Video evidence and screenshots may be used to assist in rectifying any problems, so we recommend recording your match if possible.
What to Do
If there is an in-game issue during your match and the VML Head Judge does not immediately respond:
- Finish the game in progress if able.
- Note both players’ time on the match clock. (Use screenshots if able.)
- Notify your opponent of the intention to wait for the judge, and concede the match on MTG Arena during sideboarding (or immediately afterwards)
- Wait at least 15 minutes for a response.
Judge staff do not have the capability to fix issues by modifying game states, but have do have the capability to fix issues by pausing a match in progress this way.
Remember that the VML staff are human and cannot always be available, but will attempt to be available for live issues. If judges are not able to fix issues at the moment, players should resume play if able after at least 15 minutes have passed. Depending on the severity of the issue, the match may be given an extension and replayed.
Resuming a Match
If a judge instructs you or after no response from the judge staff for 15 minutes, you may resume the match. Follow these steps to proceed
- Both players should concede games until the proper game score is reached.
- This should result in the same player having the choice of play/draw as was the case in the original match. If no games have been played yet, the player with the choice of play/draw should select the option that results in the same play/draw result as the original match.
- Both players are considered to keep their clock from the original match. For example, if a player’s clock reads 18:00 before the pause in the match (7 minutes used), that player is considered to lose the match once their clock reads 7:00 (7 minutes remaining) after the match is resumed.
- If you would like to claim a match win in this way, please be sure you have video evidence in case of a dispute.
- If you are able to “fix” the problem without the aid of judge staff, please still let us know so we can make a record of any issues.
Players found to be intentionally exploiting bugs will be disqualified from the league and any prizes rescinded in accordance with DIPG §3.9.